Frequently Asked Questions

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FAQ

HOW DO I PLACE AN ORDER?

You can call our office to make any reservations.


IS THERE A DAILY RATE?​

Yes there is a daily rate. ​


WHEN DO I NEED TO MAKE A RESERVATION?

Customer should make a reservation ahead of time to ensure item(s) are available.


WHAT IS YOUR CANCELLATION POLICY?

Cancellation is as follows:

Orders cancelled  with/ without 48 hours prior notice to scheduled delivery date will incur service fee (minimum $75) each rental canceled.

All down payments are NON REFUNDABLE. 


DO YOU DELIVER?

Yes we deliver ONLY and provide pickups of the item(s)

Delivery rates vary depending on your location. (Inquire for pricing).

All deliveries are scheduled day of reservation /prior to your event, at our discretion.  

Deliveries are made between the hours of 9:00 am & 6:00 pm Monday-Friday during our Fall/Winter hours (October through April) and between 8:00 am & 7:00 pm Monday-Sunday during our Spring/Summer hours (May through September).

If a specific time is needed for delivery other than the times listed above, an additional charge will apply. (Inquire for availability and pricing).

If there are stairs, an elevator or a long carry involved, extra charges will apply. Inquire for pricing.


WHAT ARE YOUR PAYMENT POLICIES?

Down payment goes towards the total rental fee and is due the same day of order placement.  Remaining rental balance must be paid 48  hours before delivery.

Event planning .  All monies for event/ decor must be paid two weeks prior to event date.  Payment options are available ( Please inquire). 

A valid credit card (processing fee attached) or cash deposit and VALID  ID is required on all orders.

Initial rental fee is based on a 5 hour rental.  Rental fees for more than 5 hours are an up charge (inquire for extended rental pricing).

We only offer delivery of your Rentals (please see contract).

Changes may be made up to 72 hours prior to scheduled delivery. (Inquire for pricing) 

Orders cancelled with/ without  prior notice to scheduled delivery date will incur a service fee ( see Contract). 

CONDITION OF RENTAL

Check order carefully once received for shortages and/or damage. Notify us IMMEDIATELY for replacement if available. 

Customer will be billed for lost or damaged items. Customer is responsible to protect items from weather and theft.

Extra services are not included in basic rental, such as set up/knock down of furniture, cleaning, or anything other than delivery/pick-up.

Lessee shall not remove from premises, sublet, or in any manner dispose of same without owner’s consent.

Lessee agrees to hold lessor harmless from any liability from use of above equipment.

Lessee agrees that all charges for rental, damages, cleaning fees, etc. will be paid and if necessary, any collection fees, court costs or other expenses involved will be borne by him/her.

All Throne Chairs and Float Table have a CAUTION fee. ( Please inquire).

STOLEN / LOST

Rental charge will be charged each day until Full price of item(s) are paid in FULL.