Frequently Asked Questions

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FAQ

HOW DO I PLACE AN ORDER?

You can call our office to make any reservations.


IS THERE A DAILY RATE?​

Yes there is a daily rate. ​


WHEN DO I NEED TO MAKE A RESERVATION?

Customer should make a reservation ahead of time to ensure item(s) are available.


WHAT IS YOUR CANCELLATION POLICY?

Cancellation is as follows:

Orders cancelled without 48 hours prior notice to scheduled delivery date will incur a 75% service fee (minimum $50).

All down payments are non refundable. 


DO YOU DELIVER?

Yes we deliver ONLY and provide pickups of the item(s)

Delivery rates vary depending on your location. Inquire for pricing.

All deliveries are scheduled for 1-3 days prior to your event and all, at our discretion.  

Deliveries are made between the hours of 9:00 am & 6:00 pm Monday-Friday during our Fall/Winter hours (October through April) and between 8:00 am & 7:00 pm Monday-Sunday during our Spring/Summer hours (May through September).

If a specific time is needed for delivery other than the times listed above, an additional charge will apply. Inquire for availability and pricing.

If there are stairs, an elevator or a long carry involved, extra charges will apply. Inquire for pricing.


WHAT ARE YOUR PAYMENT POLICIES?

Down payment goes towards the total rental fee and is due the same day of order placement.  Remaining balance can be paid by or on delivery.

A valid credit card or cash deposit is required on all orders.

Initial rental fee is based on a one day rental.  Rental fees for more than one day are prorated (inquire for extended rental pricing).

We only offer delivery of your Rentals (please see delivery) return (will call).

Changes may be made up to 72 hours prior to scheduled delivery. 

Orders cancelled without 48 hours prior notice to scheduled delivery date will incur a service fee ( see Cancellation) 

CONDITION OF RENTAL

Check order carefully once received for shortages and/or damage. Notify us IMMEDIATELY for replacement if available. 

Customer will be billed for lost or damaged items. Customer is responsible to protect items from weather and theft.

Extra services are not included in basic rental, such as set up/knock down of furniture, cleaning, or anything other than delivery/pick-up.

Lessee shall not remove from premises, sublet, or in any manner dispose of same without owner’s consent.

Lessee agrees to hold lessor harmless from any liability from use of above equipment.

Lessee agrees that all charges for rental, damages, cleaning fees, etc. will be paid and if necessary, any collection fees, court costs or other expenses involved will be borne by him/her.

STOLEN / LOST

Rental charge will be charged each day until Full price of item(s) are paid in FULL.